Transforming Restaurant Operations with Digital Signage
Digital signage is very effective in saving marketing costs, automating systems, and facilitating customer convenience. Restaurants are given opportunities to communicate with customers more effectively through dynamic menu boards, promotional videos, POS, in-store signage, drive-throughs, and kitchen displays.
Dynamic Menu Boards
Goodbye, static printed menu full of costly changes and updates; digital menu boards go straight to the point, updating menus instantly, adding new items, adjusting prices, or promoting limited-time offers, all in beautiful HD visuals, with a modern digital look that can be branded according to the restaurant’s look and feel.
Furthermore, digital menu boards also assist with operational efficiency beyond aesthetics. Displaying different menu boards at different times of the day, for breakfast, lunch, or dinner, reduces the labor required for staff to change signage manually and ensures that the correct information is always displayed to customers, reducing confusion and improving order accuracy.
Boosting Promotions and Upselling
It is also effective at promoting the latest specials, giving a shout-out to a best-seller, or nudging up that extra dessert, drink, or add-on, all by leveraging the power of vibrancy and attractiveness of visuals and moving content.
For example, restaurants can showcase high-margin items during breakfast hours while displaying combos during lunch hours to drive up-selling. manu_chao_bradelive_11-12252013.jpgDigital signage gives restaurants the flexibility to quickly swap the content of their menus and experiment with different offers to optimize sales.
Streamlined Drive-Thru Systems
Many modern restaurants now rely on their drive-thrus, especially for fast food or quick-service restaurants. Digital signage would enable an easy-to-read menu at the drive-thru for a clear customer experience, even in busy times.
Further, the digitization of drive-thru orders can allow for the customer’s face to be linked to their order through the POS systems, thereby eliminating phone errors and frenzied crossing of fingers. This increased accuracy can benefit service times, as customers and employees can ensure that the order has been placed accurately for a quicker experience.
Drive-thru signage can also vary by the hour, the weather, or even the customer’s demographics. Drive-thru systems can be configured to push hot or cold drinks accordingly in response to the weather, for example, or offer customers a seasonal menu when it’s colder outside.
Improving Operational Efficiency
The advantages of digital signage go beyond what customers see. It can also enhance back-of-house operations, such as updates for kitchen staff about orders, inventory levels, and prep times.
This real-time communication cuts out bottlenecks, helps kitchens operate more efficiently, and further supports restaurants’ ability to get customers their meals faster. When workers spend less time communicating with themselves and more time preparing food and serving customers, manual processes become less important.
Enhancing Customer Engagement
Digital screens can engage the customer in a new way – an opportunity to entertain and merge the restaurant experience. Restaurants can display social media feeds, publish customer reviews, or run interactive games that capture guests’ attention and participation at the table. Restaurants can create a new experience through digital signage.
Sustainability and Cost Savings
One key advantage of digital signage is that it helps save the environment by reducing the use of printed materials. This will help restaurants save on the labor and printing cost of paper flyers while helping them keep up with their sustainability goals long term through digital signage.